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# M&S rolls out ‘Bring Your Own Bag’ scheme for click-and-collect orders
- URL: https://packaging-europe.ghost.io/mands-rolls-out-bring-your-own-bag-scheme-for-click-and-collect-orders/
- Published: 2023-03-01T09:43:00.000Z
- Updated: 2025-05-22T21:10:43.000Z
- Author: Packaging Europe staff writers
- Tags: E-commerce, Consumer Experience, Sustainability, #layout-s, #type-article, #packaging-europe, #Import 2026-09-08 15:47

[**Marks & Spencer**](https://corporate.marksandspencer.com/?ref=packaging-europe.ghost.io) **(M&S) is launching a ‘Bring Your Own Bag’ click-and-collect initiative in a bid to phase out traditional plastic carriers in unnecessary circumstances and cut down on 10 million units of plastic every year.**

Following a successful trial at sixteen M&S stores, consumers are being asked at point of checkout to bring their own bags when collecting their order in-store at 251 locations. They are reminded for a second time when receiving the notification that their order is ready to collect.

With over 60% of M&S shoppers apparently choosing to click-and-collect their online shopping, totalling over 15 million orders annually, around 25% or four million of them are picked and packed at the consumer’s local store. Such orders are set to be given to consumers without a plastic carrier within the next few months, and in the longer term, this is expected to apply to all click-and-collect orders.

According to the retailer, 39,347 orders were collected in bags provided by consumers in the space of seven months – a development thought to have reduced over 109 thousand units of plastic. Participants reportedly described this approach as a ‘simple and straightforward’ method of lessening their own consumption of plastic.

“Using our stores to fulfil click & collect orders continues to grow and we want to use this as a channel to encourage a behaviour change that helps to reduce single use plastic consumption,” said Stephen Langford, director of M&S.com. “During trial phase, we had great feedback from customers as they saw it as a simple action that, collectively, can make a big difference.”

[WWF](https://www.wwf.org.uk/?ref=packaging-europe.ghost.io)’s [ReSource: Plastic](https://resource-plastic.com/?ref=packaging-europe.ghost.io) programme released its third annual [Transparent 2022](https://packagingeurope.com/news/wwf-report-evaluates-plastic-reduction-efforts-of-amcor-pandg-and-other-resource-plastic-members-and-outlines-next-steps/9179.article?ref=packaging-europe.ghost.io) public report last year. While it approved of businesses making changes within their own business practices, it also encouraged the pursuit of systemic sustainability adjustments on a broader scale.

M&S has also announced the [removal of ‘best before’ dates](https://packagingeurope.com/news/mands-to-remove-best-before-labels-from-fruit-and-vegetable-lines/8477.article?ref=packaging-europe.ghost.io) from over 300 of its fruit and vegetable products, replacing them with a code that, when scanned by a staff member, reveals the freshness and quality of the product.